Last Updated: November 2026

Welcome to Qamsa Foods. These Terms & Conditions govern your access to and use of our website and the purchase of products offered through our online store.

By visiting our website, creating an account or placing an order, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.

1. General Information

Qamsa Foods operates an online store offering a variety of products, including food items, spices, dry fruits, Kashmiri specialities, beverages, personal care products and other everyday essentials.

Throughout these Terms, the words “we”, “us” and “our” refer to Qamsa Foods. The terms “you”, “your” and “customer” refer to anyone accessing or using our website.

We reserve the right to update, modify or replace any part of these Terms & Conditions at our discretion.

2. Eligibility to Use Our Website

By using our website, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide during registration or checkout is accurate and complete.
• You will use our website only for lawful purposes.
• You will not misuse our website or interfere with its functionality.

3. Products and Product Information

We make every effort to display accurate product descriptions, photographs, prices and other relevant information.

However, please note:

• Actual product colours, appearance, packaging and presentation may vary slightly from the images displayed.
• Natural products such as dry fruits, spices and food items may vary in size, texture, colour and appearance.
• Product descriptions and images are provided for general informational purposes.
• Product availability may change without prior notice.
• We reserve the right to modify or discontinue products at any time.

For ingredients, nutritional information, allergens, expiry dates and usage instructions, customers should refer to the actual product packaging.

4. Pricing and Payments

All product prices are displayed in Indian Rupees (INR), unless otherwise stated.

We reserve the right to change product prices, promotional offers and discounts without prior notice.

Payments may be accepted through the payment methods displayed during checkout.

By placing an order, you agree to provide valid payment and billing information.

For prepaid orders, the order will generally be processed after successful payment confirmation.

In the event of an incorrect price, technical error or payment discrepancy, we reserve the right to contact the customer, cancel the affected order and issue an applicable refund.

5. Orders and Order Confirmation

Placing an order on our website constitutes a purchase request.

After submitting an order, you may receive an order confirmation through email, SMS or WhatsApp, depending on the contact details provided.

Please note that an order confirmation does not necessarily mean that the order has been dispatched.

We reserve the right to:

• Accept or reject any order.
• Cancel orders due to stock unavailability.
• Cancel orders involving incorrect pricing or technical errors.
• Request additional information where necessary.
• Cancel suspected fraudulent or suspicious transactions.

If a prepaid order is cancelled by us, the applicable refund will be processed through the original payment method wherever possible.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated timelines displayed on our website.

However, delivery timelines are estimates and may vary depending on:

• Delivery location.
• Courier partner availability.
• Weather and transportation conditions.
• Public holidays and unforeseen circumstances.
• Other operational or logistical factors.

Qamsa Foods cannot guarantee delivery on a specific date unless expressly confirmed.

Customers are responsible for providing accurate delivery addresses and contact information. We are not responsible for delivery failures caused by incorrect or incomplete information supplied by customers.

7. Cancellation, Returns and Refunds

Order cancellations, returns, replacements and refunds are governed by our separate Refund and Returns Policy.

Customers are encouraged to review that policy before placing an order.

Due to the nature of food products, spices, dry fruits and other consumables, certain products may not be eligible for return once delivered or opened, except where applicable under our policy and consumer protection laws.

Nothing in these Terms limits any consumer rights available under applicable Indian law.

8. Food Products and Consumables

Many products sold through Qamsa Foods are intended for consumption.

Customers are advised to:

• Read product labels and ingredient information before use.
• Check expiry dates and packaging before consumption.
• Follow the storage instructions provided on the packaging.
• Review allergen information where applicable.
• Avoid consuming products with damaged seals or signs of tampering.

Customers with food allergies, dietary restrictions or specific health concerns should carefully review product information before purchasing.

Product descriptions on our website are not intended to replace professional medical or dietary advice.

9. Personal Care Products

Personal care products should be used according to the manufacturer’s instructions and product labelling.

Customers should review the ingredients and usage instructions before purchasing or using any personal care product.

We are not responsible for reactions arising from improper use, failure to follow instructions or individual sensitivities, except where liability cannot be excluded under applicable law.

10. User Accounts and Information

Customers may create accounts to access certain features of our website.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Providing accurate account information.
• Keeping your contact details updated.
• Informing us of any unauthorised use of your account.

We reserve the right to suspend or restrict accounts involved in fraudulent, abusive or unlawful activities.

11. Promotions, Discounts and Offers

From time to time, Qamsa Foods may offer discounts, promotional codes, special deals or other offers.

Such offers may be subject to specific conditions, including:

• Limited validity periods.
• Minimum purchase requirements.
• Product or category restrictions.
• Limited stock availability.
• One-time or account-specific usage.

We reserve the right to modify or withdraw promotional offers in accordance with applicable law.

12. Intellectual Property

All content displayed on our website, including text, photographs, graphics, logos, product descriptions, designs and branding, is owned by or licensed to Qamsa Foods, unless otherwise stated.

You may not reproduce, distribute, modify, copy or commercially use any website content without our prior written permission.

Unauthorised use of our intellectual property is prohibited.

13. Prohibited Activities

When using our website, you agree not to:

• Engage in fraudulent or unlawful activities.
• Submit false or misleading information.
• Attempt to gain unauthorised access to our website or systems.
• Introduce malicious software, viruses or harmful code.
• Interfere with website security or functionality.
• Copy or misuse website content for commercial purposes.
• Use our website in any manner that may harm Qamsa Foods or other customers.

14. Privacy and Personal Information

We respect your privacy and handle customer information in accordance with our Privacy Policy.

Information collected during registration, checkout and other interactions may be used for:

• Processing and fulfilling orders.
• Providing customer support.
• Sending order and delivery updates.
• Processing payments and refunds.
• Improving our website and services.
• Sending promotional communications where permitted.

Please refer to our Privacy Policy for more information about how we collect, use and protect personal information.

15. Limitation of Liability

Qamsa Foods makes reasonable efforts to maintain accurate product information, website functionality and reliable services.

However, we do not guarantee that our website will always be uninterrupted, error-free or available without technical issues.

To the extent permitted by applicable law, Qamsa Foods shall not be liable for indirect or consequential losses arising from the use of our website or inability to access our services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

16. Third-Party Services and Links

Our website may contain links to third-party websites or use external services, including payment gateways, courier partners and other service providers.

These services may operate under their own terms and privacy policies.

Qamsa Foods is not responsible for the content, policies or practices of independent third-party websites or services, subject to applicable law.

17. Force Majeure

We shall not be held responsible for delays or failures in performing our obligations caused by circumstances beyond our reasonable control.

These may include natural disasters, extreme weather, transportation disruptions, strikes, government restrictions, public emergencies, technical outages and other unforeseen events.

18. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with the use of our website or purchases made through it shall be subject to the jurisdiction of competent courts in Srinagar, Jammu & Kashmir, India, subject to applicable law.

19. Changes to These Terms

Qamsa Foods reserves the right to update or modify these Terms & Conditions at any time.

Any changes will be published on this page with an updated revision date.

Customers are encouraged to review this page periodically to stay informed about our terms.

20. Contact Us

If you have any questions, concerns or require clarification regarding these Terms & Conditions, please contact us.

Business Name: Qamsa Foods Private Limited

Email: qamsafoods@gmail.com

Thank you for choosing Qamsa Foods. We appreciate your trust and look forward to serving you!