Last Updated: November 2026

At Qamsa Foods, customer satisfaction is important to us. We take care to ensure that every order is properly packed and delivered. However, if something goes wrong with your order, we’re here to help.

Please read our Refund and Returns Policy carefully before placing an order.

1. Return Eligibility

Due to the nature of our products, particularly food items, spices, dry fruits and consumables, we generally do not accept returns once an order has been delivered.

However, you may be eligible for a return, replacement or refund in the following situations:

• You received a damaged product.
• You received an incorrect or different product.
• The product was expired or defective at the time of delivery.
• The product packaging was damaged or tampered with upon arrival.
• Your order was incomplete or certain items were missing.

All requests are subject to verification and approval by our team.

2. Reporting a Damaged or Incorrect Order

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

To help us resolve your issue quickly, please provide:

• Your order number.
• Clear photographs or a video of the received product.
• Photographs of the outer packaging and shipping label, where applicable.
• A brief description of the issue.

Our team will review your request and guide you through the next steps.

3. Non-Returnable Products

For hygiene, safety and quality reasons, the following products are generally non-returnable:

• Food products and consumables.
• Spices, dry fruits and nuts.
• Pickles, juices and other edible products.
• Opened or used personal care products.
• Products with broken seals or damaged original packaging due to customer handling.
• Products purchased during clearance or special sale events, unless damaged, defective or incorrectly delivered.

4. Refund Policy

Refunds may be issued in the following circumstances:

• Your order was cancelled before dispatch.
• We are unable to fulfil your order.
• You received a damaged, defective or incorrect product and a refund is approved.
• A product is unavailable after your order has been placed and payment has been received.

Once approved, refunds will be processed to the original payment method wherever possible.

Please allow 5–10 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

5. Replacement Policy

If your product arrives damaged, defective or incorrect, we may offer a replacement at no additional cost, subject to product availability and verification.

If a replacement is unavailable, an appropriate refund may be offered.

6. Order Cancellation

You may request an order cancellation before it has been dispatched.

Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible.

If your cancellation request is approved, any prepaid amount will be refunded according to our refund process.

7. Return Shipping Costs

If a return or replacement is approved due to an error on our part, such as receiving a damaged or incorrect product, Qamsa Foods will bear the applicable return or replacement shipping costs.

Returns requested for other reasons, where exceptionally approved, may be subject to applicable shipping charges.

8. Refund Processing Time

After your refund request has been reviewed and approved, we will initiate the refund.

Typical processing timelines are:

• Refund initiation: Within 2–3 business days after approval.
• Bank or payment provider processing: Approximately 5–10 business days.

Actual timelines may vary depending on your payment provider or bank.

9. How to Contact Us

For any questions, return requests, replacement requests or refund-related concerns, please contact our customer support team.

Business Name: Qamsa Foods Private Limited

Email: qamsafoods@gmail.com

Please mention your order number in all communications to help us assist you faster.

10. Policy Updates

Qamsa Foods reserves the right to modify or update this Refund and Returns Policy whenever necessary. Any changes will be published on this page.

By placing an order on our website, you acknowledge that you have read and agreed to this policy.

Thank you for shopping with Qamsa Foods. We appreciate your trust and support!